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18 September, 2020 Open access

FCA issues finalised additional guidance to firms on provision of tailored support to mortgage borrowers affected by coronavirus after 31 October 2020

New guidance includes that firms should respond to the particular needs of vulnerable customers, and that people should be signposted or referred to debt advice where appropriate

16 September, 2020 Open access

3 September, 2020

28 August, 2020 Open access

FCA proposals to protect mortgage holders beyond 31 October 2020 ‘do not go far enough’, says Money Advice Trust

Debt charity calls for regulator to continue specific protections, including payment deferrals in some circumstances, and for government reform of Support for Mortgage Interest scheme

27 August, 2020 Open access

Financial Conduct Authority outlines proposals to ensure that tailored support is provided to mortgage borrowers who continue to face payment difficulties due to coronavirus

New draft guidance seeks to ensure that financial services firms don't take a 'one size fits all’ approach after 31 October 2020 when the current guidance is due to expire

24 August, 2020 Open access

Rushed and premature return to bailiff activity will put people at risk, says StepChange

Given the economic consequences of the COVID-19 crisis have hit struggling households hardest, the government should be helping people who have fallen behind, not making it harder for them to repay their debts

21 August, 2020 Open access

Six million people have fallen behind on bills because of coronavirus, with carers, shielders and key workers hardest hit

Citizens Advice calls for urgent financial support to free people from long-term debt and strengthen the economic recovery

14 August, 2020 Open access

Individual bankruptcies and DROs fell by around 30 per cent in July 2020 compared to same month last year

Insolvency Service highlights that reduction is likely to be at least in part due to enhanced support measures introduced by the government in response to the COVID-19

3 August, 2020 Open access

Workers who have been furloughed are three times more likely to have missed bill payments

With just a couple of months until the CJRS comes to an end, there is real concern that the gap between furloghed workers and those working as normal could widen even further, says Which?

31 July, 2020 Open access

Financial Conduct Authority launches ‘call for input’ on further support for mortgage and consumer credit customers beyond October 2020

Views also sought on what should happen to consumers coming to the end of a second payment deferral under its temporary guidance

29 July, 2020

Financial Conduct Authority launches second consultation on guidance framework for the fair treatment of vulnerable people in debt

Regulator also highlights actions it has taken against firms who are failing to account for customers’ vulnerabilities

24 July, 2020 Open access

Urgent action needed to ensure that people with mental health problems can access the debt advice they need in aftermath of the coronavirus pandemic

'Taking small steps to make support more accessible would make a big difference', says Money and Mental Health Policy Institute

23 July, 2020

Ombudsman finds council and its enforcement agents at fault after they seized and sold debtor’s car, that was necessary for her employment, to clear council tax and other debts

Investigation finds a 'catalogue of failings’ that showed the council had insufficient regard for regulations governing how its enforcement agents should collect debts as well as good practice

16 July, 2020

Money Advice Trust welcomes government’s commitment to launch statutory Breathing Space scheme in May 2021

Charity says the new 60-day moratorium on interest, charges and enforcement action will provide the time and protections that people in financial difficulty need to begin to deal with their debts

1 July, 2020 Open access

FCA confirms further support for users of consumer credit who are still experiencing payment difficulties due to coronavirus

Guidance, which comes into force on 3 July 2020, includes extension of period during which people can request payment freeze to 31 October 2020

30 June, 2020 Open access

Ofgem proposes formal requirement on energy suppliers to offer and monitor repayment rates based on a customer’s ability to pay

Proposals in consultation on improving protection of consumers also include making package of support provided during COVID-19 permanent from this winter

29 June, 2020

Cabinet Office launches call for evidence on fairness in government debt management

Consultation seeks views on where and how local and central government debt management practices can be improved

25 June, 2020 Open access

Debt charities warn of August ‘debt D-day’ unless government takes action to facilitate council tax recovery outside the court process

Given the scale of financial difficulty as a result of the COVID-19 crisis, government also urged not to lift the ban on bailiff visits until further protections are in place

25 June, 2020