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20 May, 2024

Regulator highlights importance of telecoms providers making debt support information available to vulnerable customers

Ofcom says that while most of those who looked for information about debt support had looked to their telecoms provider, only about half recalled receiving help

17 May, 2024

Money Advice Trust welcomes government’s proposed Share Once Support Register that will ensure extra support is available from utility companies when vulnerable consumers need it

New register intended to improve experiences of vulnerable and disabled customers when disclosing their situation and needs to energy, water or telecommunications companies

10 May, 2024

16 April, 2024

11 April, 2024

Senior Presiding Judge for England and Wales instructs magistrates to restart listing applications for warrants of entry for purpose of installing pre-payment meters

New Directions mean that energy suppliers who have audited all, and committed to reversing or compensating wrongful, installations can now apply for new warrants

10 April, 2024

Almost 7.5 million adults in the UK were struggling to pay bills and make credit repayments in January 2024

New FCA research finds that, although the position has improved from last year, number who are struggling remains higher than before cost of living crisis began

5 April, 2024

Compensation paid to energy customers for wrongful installation of prepayment meters in 2022 and 2023 expected to exceed £500,000

Ofgem advises that suppliers have awarded more than £300,000 to around 1,500 customers so far, and expect to award a further £200,000 to 1,000 more who were affected by wrongful installations

4 April, 2024

MaPS needs to place greater emphasis on funding local, community-based debt advice services

Responding to consultation on MaPS' future debt advice strategy, the Institute of Money Advisers also calls for better use of evidence to help address root causes of problem debt

22 March, 2024

FCA, Ofcom, Ofwat and Ofgem issue joint letter on how firms in respective sectors should support customers in financial difficulty

Firms warned to deliver on a set of expectations that include making it as easy as possible for debt advisers to contact them, or face 'robust action' from the regulators

20 March, 2024

Northern Ireland Executive to establish dedicated team to help grow local network of credit unions

Team to focus on updating legislation, investing in digital technology and incentivising lending for green projects and home improvements

13 March, 2024

Debt advice organisations call for stronger protection for tenants who fall into rent arrears than those currently included in Renters (Reform) Bill

Joint letter to DLUHC Secretary of State calls for new Tenancy Support Programme instead of mandatory eviction ground so that evictions on the grounds of arrears would only ever happen as a last resort

12 March, 2024

HM Treasury publishes Debt Fairness Charter setting out how people repaying debts to central government should be treated

However, government clarifies that it does not replace any legislation or powers given by Parliament to departments for collecting debt, such as taking deductions from benefits or earnings

6 March, 2024

Budget 2024: Government confirms action to end inequity of people with prepayment meters being charged more up-front for their energy than other consumers

Standing charge premium to be removed on a permanent basis following the end of the Energy Price Guarantee this month

6 March, 2024

Budget 2024: Debt relief order one-off administration fees to be scrapped from April 2024

Government also confirms that maximum debt value threshold is to be increased from £30,000 to £50,000 from June 2024

29 February, 2024

More than eight million people across the UK need debt advice and another 12 million are living on the edge

New MaPS figures show the chasm between how many people urgently need debt advice and the number actually taking it, with millions battling on alone without the help they so desperately need

15 February, 2024

12 February, 2024

Government confirms that it plans to speed up child support enforcement by allowing the CMS to apply for administrative liability orders itself rather than using court-based processes

DWP says that, once in place, the new powers will enable an order to be obtained in Great Britain in as little as six weeks

8 February, 2024

Bill to require Energy Secretary to publish proposals for a social energy tariff receives first reading in House of Commons

Bill includes provision to set tariffs that reduce costs for eligible consumers to pre-cost of living crisis levels

1 February, 2024

Government rejects Select Committee’s recommendations to improve council tax collection practices and replace the sanction of imprisonment

Existing framework and the final threat of imprisonment provides an effective system to enable councils to collect council tax, government says