Search rightsnet
Search options








14 August, 2023

Debt advisers call for parliamentary inquiry to assess increased demand for debt advice and the level of funding needed to meet it

We are Debt Advisers also say that funding levels set by MaPS are ‘woeful’ and need increasing, particularly given the demands that the sector faces and the pressures that advisers are under

14 August, 2023

More than 30 housing associations call for government to extend deadline for the energy support scheme for households without an energy supplier

Letter to Energy Ministers also calls for more targeted support through the Energy Bills Support Scheme for winter 2023/2024

10 August, 2023

7 August, 2023

Insolvency Service confirms that it will consult further on proposals to reform the personal insolvency framework in England and Wales

Response to call for evidence acknowledges that the shortcomings in the current regime, as highlighted by stakeholders, need to be addressed

3 August, 2023

Government plans to introduce a ban on cold calling for financial services and products are not enough to stop the harm caused by the unregulated promotion of IVAs

StepChange warns that those behind fraudulent online adverts that are followed up by 'warm callers' may be just as unscrupulous

26 July, 2023

More than seven million people unsuccessfully attempted to contact a financial services provider in the year to May 2022

FCA highlights importance of new Consumer Duty in light of survey which also found that vulnerable people were more likely to report that customer services did not help them at all

21 July, 2023

Government welcomes new powers designed to speed up the recovery of child maintenance arrears as Child Support (Enforcement) Bill receives Royal Assent

Change is another step in work to strengthen the DWP's powers and improve how the Child Maintenance Service supports children of separated parents, says Work and Pensions Minister

18 July, 2023

StepChange raises concerns about reports that the government may drop its plans to regulate the Buy Now Pay Later sector

Responding to media reports over the weekend, the debt charity calls for the government to 'stick to its guns' and put customers who might be struggling during a cost of living crisis first

14 July, 2023

More than a fifth of people receiving benefits or other financial support report that they ran out of food and were unable to afford more in the past two weeks

New ONS data also highlights that more than a third of renters and mortgagees reported difficulties affording their rent or mortgage payments in the period February to May 2023

11 July, 2023

Government confirms that it plans to move ahead with ‘ambitious overhaul’ of Consumer Credit Act

Consultation response outlines plan to repeal most of Act and recast its provisions within Financial Conduct Authority rules

3 July, 2023

Government confirms that households with prepayment meters will no longer pay more on average for their energy than direct debit customers

Removing the prepayment meter 'premium' expected to save households around £21 a year on their bills

3 July, 2023

23 June, 2023

Government agrees package of measures with lenders and the FCA to support mortgage holders struggling with high interest rates

Measures include 12-month grace period before repossessions and allowing customers to switch to an interest-only mortgage for six months

22 June, 2023

Labour Party outlines five-point plan in response to warnings of the impact of rising mortgage costs on the disposable incomes of millions of households

Shadow Chancellor sets out measures as Bank of England increases interest rates to a 15-year high of 5 per cent

21 June, 2023

Money Advice Trust repeats call for urgent reform of council tax support and collection rules as council tax arrears in England increase to a new high of £5.5bn

Recommendations include ring-fencing funding for local council tax support and reforming collection rules that can leave people liable for a whole years’ bill after just one or two missed payments

20 June, 2023

Exceptionally high food inflation is combining with inadequate support from universal credit to create a ‘horrendous new normal’, says JRF

New report also highlights findings specific to low-income universal credit households which show that the situation for them is 'almost universally dire'

16 June, 2023

Government’s energy bills support took too long to get to those most in need, say MPs

New Public Accounts Committee report calls on government to set out how it intends to be better prepared to support vulnerable consumers through any future energy market interventions

14 June, 2023

Money Advice Trust calls for establishment of government-funded ‘Help to Repay’ energy bill scheme

Energy Secretary urged to offer further financial support in light of research showing that 5.5 million people in UK were behind on their energy bills in April 2023

2 June, 2023

Financial Conduct Authority announces ban on debt packager firms receiving referral fees from debt solution providers

Ban designed to put a stop to the business model that incentivises bad advice and reduce harm for consumers