14 August, 2023
14 August, 2023
Letter to Energy Ministers also calls for more targeted support through the Energy Bills Support Scheme for winter 2023/2024
10 August, 2023
Brake and another (Respondents) v Chedington Court Estate Ltd (Appellant) [2023] UKSC 29
7 August, 2023
Response to call for evidence acknowledges that the shortcomings in the current regime, as highlighted by stakeholders, need to be addressed
3 August, 2023
StepChange warns that those behind fraudulent online adverts that are followed up by 'warm callers' may be just as unscrupulous
26 July, 2023
FCA highlights importance of new Consumer Duty in light of survey which also found that vulnerable people were more likely to report that customer services did not help them at all
21 July, 2023
18 July, 2023
Responding to media reports over the weekend, the debt charity calls for the government to 'stick to its guns' and put customers who might be struggling during a cost of living crisis first
14 July, 2023
New ONS data also highlights that more than a third of renters and mortgagees reported difficulties affording their rent or mortgage payments in the period February to May 2023
11 July, 2023
Consultation response outlines plan to repeal most of Act and recast its provisions within Financial Conduct Authority rules
3 July, 2023
Removing the prepayment meter 'premium' expected to save households around £21 a year on their bills
3 July, 2023
In addition, four out of five had concerns about their financial circumstances going forward over the next few years
23 June, 2023
Measures include 12-month grace period before repossessions and allowing customers to switch to an interest-only mortgage for six months
22 June, 2023
Shadow Chancellor sets out measures as Bank of England increases interest rates to a 15-year high of 5 per cent
21 June, 2023
Recommendations include ring-fencing funding for local council tax support and reforming collection rules that can leave people liable for a whole years’ bill after just one or two missed payments
20 June, 2023
New report also highlights findings specific to low-income universal credit households which show that the situation for them is 'almost universally dire'
16 June, 2023
New Public Accounts Committee report calls on government to set out how it intends to be better prepared to support vulnerable consumers through any future energy market interventions
14 June, 2023
Energy Secretary urged to offer further financial support in light of research showing that 5.5 million people in UK were behind on their energy bills in April 2023
2 June, 2023
Ban designed to put a stop to the business model that incentivises bad advice and reduce harm for consumers