10 March, 2023
1 March, 2023
New report calls for the Treasury to fix 'broken IVA market' by bringing pre-IVA advice under Financial Conduct Authority regulation, in line with other debt advice
28 February, 2023
IVAs registered in the year exceed 85,000 for the first time, and now make up almost three-quarters of all individual insolvencies
27 February, 2023
Up to 900,000 households in Great Britain and 28,000 in Northern Ireland are now eligible to apply for the one-off payment
22 February, 2023
Guidance identifies increased risk of financial hardship caused by rising cost of living as a key issue for firms to consider
21 February, 2023
Energy regulator also orders British Gas to suspend prepayment meter installations and the remote switching of smart meters to prepayment mode, and makes agreement with all other suppliers to suspend these practices until 31 March 2023
21 February, 2023
20 February, 2023
Energy Security Secretary calls on suppliers to consider replacing traditional meters with smart meters so that customers receive payments automatically
20 February, 2023
17 February, 2023
In addition, confirming that magistrates rely on utility companies' statements under oath on whether vulnerability checks have been carried out, Magistrates Association questions whether those statements can now be relied upon
14 February, 2023
Scope of new regime will include third-party lenders offering BNPL-type agreements requiring authorisation and regulation by the Financial Conduct Authority
10 February, 2023
However, Energy Security Secretary says that suppliers' failure to set out plans for redress to customers who faced wrongful installations means they are 'only at the beginning of correcting this abhorrent behaviour'
7 February, 2023
NAO warns that, while the Department is considering moving to targeted support in its next iteration of the schemes, this will require a more sophisticated approach to manage the potential increased risk of fraud and error
6 February, 2023
Direction also says that any decision to recommence listing will depend on the progress of Ofgem's investigation into the practices of energy suppliers towards vulnerable customers
3 February, 2023
3 February, 2023
Regulator launches urgent investigation into British Gas, and asks all suppliers to 'get their house in order'
3 February, 2023
23 January, 2023
Secretary of State says he wants suppliers to 'stop this practice and lend a more sympathetic ear', offering the kind of forbearance and support that a vulnerable customer struggling to pay should expect
20 January, 2023
New statutory instrument makes changes aimed at providing improved access to debt relief for the most financially vulnerable
