Energy regulator also orders British Gas to suspend prepayment meter installations and the remote switching of smart meters to prepayment mode, and makes agreement with all other suppliers to suspend these practices until 31 March 2023
In addition, confirming that magistrates rely on utility companies' statements under oath on whether vulnerability checks have been carried out, Magistrates Association questions whether those statements can now be relied upon
However, Energy Security Secretary says that suppliers' failure to set out plans for redress to customers who faced wrongful installations means they are 'only at the beginning of correcting this abhorrent behaviour'
NAO warns that, while the Department is considering moving to targeted support in its next iteration of the schemes, this will require a more sophisticated approach to manage the potential increased risk of fraud and error
Secretary of State says he wants suppliers to 'stop this practice and lend a more sympathetic ear', offering the kind of forbearance and support that a vulnerable customer struggling to pay should expect