22 September, 2020
18 September, 2020 Open access
New guidance includes that firms should respond to the particular needs of vulnerable customers, and that people should be signposted or referred to debt advice where appropriate
16 September, 2020 Open access
New guidance to cover period after current guidance allowing for payment freezes ends on 31 October 2020
3 September, 2020
28 August, 2020 Open access
Debt charity calls for regulator to continue specific protections, including payment deferrals in some circumstances, and for government reform of Support for Mortgage Interest scheme
27 August, 2020 Open access
New draft guidance seeks to ensure that financial services firms don't take a 'one size fits all’ approach after 31 October 2020 when the current guidance is due to expire
24 August, 2020 Open access
21 August, 2020 Open access
Citizens Advice calls for urgent financial support to free people from long-term debt and strengthen the economic recovery
14 August, 2020 Open access
Insolvency Service highlights that reduction is likely to be at least in part due to enhanced support measures introduced by the government in response to the COVID-19
3 August, 2020 Open access
With just a couple of months until the CJRS comes to an end, there is real concern that the gap between furloghed workers and those working as normal could widen even further, says Which?
31 July, 2020 Open access
Views also sought on what should happen to consumers coming to the end of a second payment deferral under its temporary guidance
29 July, 2020
Regulator also highlights actions it has taken against firms who are failing to account for customers’ vulnerabilities
24 July, 2020 Open access
'Taking small steps to make support more accessible would make a big difference', says Money and Mental Health Policy Institute
23 July, 2020
Investigation finds a 'catalogue of failings’ that showed the council had insufficient regard for regulations governing how its enforcement agents should collect debts as well as good practice
16 July, 2020
Charity says the new 60-day moratorium on interest, charges and enforcement action will provide the time and protections that people in financial difficulty need to begin to deal with their debts
1 July, 2020 Open access
Guidance, which comes into force on 3 July 2020, includes extension of period during which people can request payment freeze to 31 October 2020
30 June, 2020 Open access
Proposals in consultation on improving protection of consumers also include making package of support provided during COVID-19 permanent from this winter
29 June, 2020
Consultation seeks views on where and how local and central government debt management practices can be improved
25 June, 2020 Open access
Given the scale of financial difficulty as a result of the COVID-19 crisis, government also urged not to lift the ban on bailiff visits until further protections are in place
