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22 November, 2022

Ofgem says that 17 of the biggest energy suppliers need to do more to help vulnerable customers this winter

Latest Market Compliance Review includes call for suppliers to improve their processes for identifying and supporting customers in vulnerable circumstances such as those on pre-payment meters who may be self-disconnecting

18 November, 2022

Only around two thirds of vouchers issued to prepayment meter customers under the Energy Bill Support Scheme have been redeemed

New management data shows that around 800,000 vouchers to the value of more than £55 million remained unredeemed at 1 November 2022

17 November, 2022

Energy Price Guarantee to be increased from £2,500 to £3,000 from April 2023 to March 2024

However, government also announces that it will provide further cost of living payments across the UK in 2023/2024, and that the alternative fuels payment will double to £200

9 November, 2022

Money advice charities issue joint guidance to essential services and finance firms on how to support more people with mental health problems to disclose their condition

New guidance explains how firms can encourage and support people to disclose a mental health problem and how to then effectively respond to and record the disclosure

7 November, 2022

7 November, 2022

4 November, 2022

FCA warns that most lenders are missing opportunities to highlight the benefits of independent, not-for-profit debt advice when borrowers make contact

Review of lenders’ treatment of borrowers also highlights instances where discussions about debt advice, when they happened at all, appeared to be a ‘tick box exercise’

4 November, 2022

4 November, 2022

1 November, 2022

Regulations laid to enable government to deliver its energy price guarantee

Minister advises that majority of regulations are being laid using the 'made affirmative procedure' to 'ensure consumers receive the urgent support they require'

31 October, 2022

26 October, 2022

25 October, 2022

Money advice organisations call for abolition of IVAs as part of ‘complete overhaul’ of personal insolvency framework

Joint consultation response also calls for protection of debtor’s homes, and the removal of fees for bankruptcy and Debt Relief Orders

25 October, 2022

Higher proportions of people with a disability, ethnic minority populations and those on lower incomes report being behind with their energy bills, rent or mortgage payments

New cost of living survey data from the Office for National Statistics also highlights that the proportion of all adults finding it very or somewhat difficult to afford their bills has increased since Spring 2022

21 October, 2022

21 October, 2022

Welsh Government confirms that it will continue to use existing repayment period and threshold for student loans in 2023/2024

Threshold to remain at £27,295 and repayment period to remain at 30 years, rather than new figures to be adopted by UK Government

19 October, 2022

TUC survey finds that one in seven people across England, Scotland and Wales are skipping meals or going without food

Unless wages rise and benefits are uprated in line with inflation, 'we risk heading towards Victorian levels of poverty', says General Secretary

17 October, 2022

Chancellor announces that energy bill support package will now only run through to April 2023

Since it would be 'irresponsible' for the government to continue exposing the public finances to unlimited volatility in international gas prices, a Treasury-led review will instead consider how best to support households with energy bills

12 October, 2022

Government introduces Bill to limit average household energy bills to around £2,500 over next two years

Energy Prices Bill also includes measures to ensure that landlords pass energy bills support through to tenants and powers for government to deliver Northern Ireland Energy Bills Support Scheme