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24 January, 2024

Workload issues are having a significant negative effect on how people feel about working in the money advice sector

Survey by Institute of Money Advisers finds that almost half of advisers are dissatisfied with their workload, with those in MaPS funded roles more likely to report dissatisfaction

23 January, 2024

Parliamentary Committee urges Scottish Government to widen entry criteria for debt mental health moratorium scheme

Current proposal that only those receiving compulsory treatment should be eligible doesn't reflect the severity of the issues faced by those with serious mental health issues and debt problems, says Committee

10 January, 2024

MaPS launches consultation on proposals for delivery of its debt advice strategy

Views sought on issues including MaPS' role as a commissioner and funder of services, strategic issues in the sector, and support for debt advice staff

9 January, 2024

Ofgem permits energy firms to restart forcible prepayment meter installations as a matter of last resort

Energy regulator confirms that EDF, Octopus and Scottish Power have met conditions to restart installations, having completed audits to identify wrongfully installed meters and committed to reinstating non-prepayment methods and offering compensation

21 December, 2023

15 December, 2023

Government confirms it will engage with Ofgem in its work to revise the standing charge model

However, response to Select Committee fails to commit to action on recommendations relating to the introduction of a social tariff or to the updating of rules around eligibility for the cold weather payment

14 December, 2023

Money and Mental Health calls for FCA to carry out immediate review of consumer credit collection practices to address the harm caused by high volumes of arrears communications

Recommendation responds to new research that found that around half of people who are behind on payments say they feel harassed or overwhelmed by the volume of contact

1 December, 2023

MPs call for DLUHC action to ensure councils in England are not aggressively chasing council tax debt from those who can least afford it

Select Committee says use of enforcement agents should always be a last resort and can never be justified for those who genuinely cannot afford to pay

30 November, 2023

Debt advisers call for MaPS to address ‘chronic’ lack of capacity in the debt advice sector

We are Debt Advisers highlights urgent need to review funding levels to address increasing demand, low morale of advisers and recruitment and retention problems

24 November, 2023

Rise in energy price cap from January 2024 ‘will only add to pressure’ on households struggling with energy debts

Money Advice Trust responds to Ofgem announcement that cap will rise by more than £94 to £1,928 per year

24 November, 2023

Ofgem consults on proposals to reduce price difference between standing charges for people with prepayment meters and those who pay by direct debit

Views sought on changes for period after March 2024 when Energy Price Guarantee support for those with prepayment meters expires

7 November, 2023

Welsh Government announces mortgage support scheme to help homeowners at risk of repossession stay in their homes

Scheme to offer low-cost equity loans to households where property is valued at no more than £300,000 and yearly income is no more than £67,000

18 October, 2023

Energy suppliers to be required to be proactive in supporting consumers struggling with bills by offering debt repayment plans ‘at the earliest opportunity’

New and updated Ofgem consumer standards also require suppliers to consider temporary debt repayment holidays 'where appropriate'

13 October, 2023

‘Worst possible time’ for Ofgem to increase energy bills when consumer debt has reached a record £2.6 billion

Responding to Ofgem's proposal to increase the energy price cap to help protect energy suppliers from high level of unrecoverable debt, Money Advice Trust says the government should step in instead

12 October, 2023

Domestic energy suppliers sign up to Winter 2023 Voluntary Debt Commitment

Drawn up by suppliers' trade body, Citizens Advice and Ofgem, new commitments include to proactively identify and support customers struggling to pay bills and provision of financial support such as debt write-offs and hardship funds

2 October, 2023

Government launches consultation on bringing in powers for CMS to make an administrative liability order against a person in arrears on their child maintenance payments

Applying across Great Britain, the DWP says this will allow the CMS to proceed quickly against parents who have failed to meet their obligations to pay child maintenance

27 September, 2023

Women and Equalities Committee launches inquiry into impact of rising cost of living on women

Views sought on whether rising prices are exacerbating existing inequalities and what steps government and businesses could take in response

25 September, 2023

MPs call for government, Ofgem and energy suppliers to take urgent action to help households manage the coming winter crisis

New report calls for package of targeted support for vulnerable groups, including payment of any unclaimed energy bills support from last year and working towards introducing a social tariff

22 September, 2023

Independent oversight body for debt enforcement sector in England and Wales launches accreditation scheme

Organisations that sign up to Enforcement Conduct Board's new scheme will commit to increased accountability and higher standards, and be 'subject to potential sanctions for breaches'