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03456088545 - evidence for waiting times
17/10/16
15:42
21 minutes
Llanelli
(good job I wasn’t planning to catch up with the Olympians down the road)
17/10/16
16.33
40 minutes
Not sure which contact centre
18/10/16
16.13
23 minutes
The adviser checked three SDPs for me!
1. 19.10.16
2, 10.26
3. 11 mins
4. didn’t get contact centre
19/10/16
12.05
22 mins
Stockport Benefit Centre ( very helpful when I got through as call had to be on an “implicit consent” basis)
19/10/16
ESA
16:50
43 minutes
Derby Service Centre
21/10/16
10.09 am
Cut off after 12 minutes waiting.
21/10/16
11.20 am
Service centre name not given
17 minute wait
Cut off when said I was an adviser.
21/10/16
ESA
19 mins
Grimsby Service Centre
21/10/2016
16:08
36 minutes to get through
Forgot to note contact centre.
Told I could only ask about one case….
Oh that drives me mad Martin!
24/10/16
8.36am
Sheffield
16 mins
24/10/16
10.40am
office ?
21:50
24/10
11.50
20 minutes
Derby
12.49
25 minutes before I gave up.
14.35
25 minutes
Bristol
15.15
22 minutes
Bristol
25/10/16
3.30 ish
19 minutes
didn’t make it out