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Frequently asked questions

I am having difficulty viewing the PDF files on the website

The PDF files on the website require Adobe Reader available free from the Adobe website

What will AIMS cost?

The AIMS Core Access Free User version won’t cost you anything. You should however consider taking out a support contract. For pricing of AIMS Core and AIMS Extra (Access or SQL versions) see costs and ordering.

What are the system requirements for the software?

We recommend the following minimum specifications:

Networks - If the network configuration that you are intending to run AIMS over is other than that of client/server on a local area network please contact AIMS directly before ordering the software. Similarly, please contact us if you are intending to run AIMS with more than 15 users.

The minimum specification recommended below is for a server on a local area network serving less than 15 clients. The details given are for the elements of the specification that affect the operation of AIMS.

For SQL Server 2005 Standard Edition - Microsoft recommends the following:

There should be at least 350 MB of available hard-disk space for the installation.

Can we use AIMS on our wireless network?

The use of AIMS over wireless networks is not recommended or supported.

AIMS requires a permanent connection to the database. If the connection is intermittent, as is often the case with wireless networks, crashes and data loss may occur because AIMS tries to read some data and cannot connect to the database.

These intermittent connections can cause Access databases to become corrupt if the connection is broken while data is being written to the database, because all the writing is done by the client machines (the user's computer).

The SQL Server version of AIMS should not suffer from corruption because the server will not write to the database unless it receives a complete instruction from the client machine (the user's computer). However, what may happen is that AIMS is half-way through making a series of changes to a record when the connection drops and only half the changes are made. This could lead to orphaned records and other problems.

The only safe network for AIMS is one that never drops a connection. You may be able to increase the chances of AIMS working on a wireless network by having the machines closer together, removing any sources of radio interference, etc. However we are unable to support the use of AIMS over wireless networks.

If you have a wireless network it is recommended that computers requiring access to AIMS are connected to the network via Ethernet network cards and cable.

For more information on wireless networks see:

Can I see a demonstration of AIMS?

Yes, go to on the link to download the AIMS Demo Download

The AIMS demo is a full working version of the database limited to 50 client records. 

Why is AIMS displaying in US date order?

This problem is caused by AIMS picking up an incorrect Date or Language setting, but as AIMS has no date or language settings of its own, you will need to identify the source of the erroneous setting in your system.

All AIMS date fields (with the exception of the Last Updated field found in the Subject Header) take their date format from either the regional settings found on the client machine / the network profile for roaming settings / or the SQL server user profiles for MS SQL users.

Any user seeing US date order (i.e. MM/DD/YYYY) should check the various settings identified below. More than one setting on your system may be wrong so you may need to check them all.

See how to implement the changes to fix this problem.

Please also note, if you have checked those settings already and they appear correct there is additional advice in the guide.

How do we move AIMS Access from a Stand Alone environment to a Network?

The easiest way to move the Access version of AIMS from an existing Stand Alone installation onto a server is to copy the whole AIMS SA directory from the standalone machine onto the server. Everyone who needs access to AIMS on the server will need to be given full *Windows* permissions to the AIMS directory.

Shortcuts to AIMS on the server will need to be created on the desktops of everyone who needs access to AIMS. The shortcut on the standalone machine will need to be deleted and a new shortcut created to point to AIMS on the server.

Once you are sure that the data has been successfully moved, (and to avoid data accidentally being entered into the wrong version of the database) AIMS should be uninstalled from the standalone machine.

If you are using any template letters remember to go into AIMS configuration and under the mailmerge option update AIMS with the new path for where the templates are stored (they are usually stored in the templates folder in the main AIMS directory) in the new server environment.