15 March, 2023
13 March, 2023
Decision to launch investigation into 'systemic failings' follows Ombudsman having made 31 findings across 13 cases from 2020/2021, with a maladministration rate of 90 per cent
9 March, 2023
New Department for Communities figures also show that more than 5,000 households were placed in temporary accommodation in the same period
8 March, 2023
Government-commissioned reports show broadly positive responses from councils and third parties on changes including the introduction of a Council Tax Protocol for debt recovery and the standardisation of SMI exemptions
6 March, 2023
2 March, 2023
New statutory instrument makes changes in light of emergency measures introduced by the Cost of Living (Tenant Protection) (Scotland) Act 2022
1 March, 2023
28 February, 2023
New DLUHC statistics highlight that this represents the first increase in rough sleeping figures since 2017
28 February, 2023
New DLUHC figures also show that number of households threatened with homelessness due to service of a Section 21 notice was up by more than a third on same period in 2021
28 February, 2023
Cumulative lesson for the sector is that it needs to get better at recognising and responding appropriately to residents with vulnerabilities, says Ombudsman
24 February, 2023
24 February, 2023
23 February, 2023
Open letter to Michael Gove also recommends more support for low income mortgage holders to protect them from losing their homes in the cost of living crisis
23 February, 2023
Liverpool City Council ordered to pay compensation of £2,600 and review its procedures for homelessness referrals
23 February, 2023
Surge in casework levels will support move into 'phase of significant expansion', which will continue through 'increased awareness and improved access to Ombudsman services'
22 February, 2023
MoJ and DLUHC publish findings from post-implementation review of initiative designed to help settle possession claims without a substantive hearing
22 February, 2023
Increase equates to an average rise of £4.86 per week, bringing average weekly rents up to £74.35
21 February, 2023
New report highlights need for tougher regulation to help protect the more than 1.5 million children in England living in cold, damp or mouldy private rented homes
21 February, 2023
Clarion Housing ordered to pay resident more than £2,000 in compensation and to carry out a review of its repairs processes to identify areas for improvement
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