Updated DWP guidance on working with representatives

DWP has replaced section on ‘Steps to take when deciding whether to disclose information’ -

https://www.gov.uk/government/publications/working-with-representatives-guidance-for-dwp-staff

Thank you, Ros.

I am quite sure that some staff have no knowledge of ths document whatsoever.

Absolutely- even when parts of it are quoted back to them.

I know I’ve told this tale a million times before but I still chuckle over the time I was told ‘implicit consent only applies when the claimant is present’.

@1964, I was told similarly “implicit consent only applies when they are not present but have given explicit consent in writing”.