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Updated DWP guidance on working with representatives
DWP has replaced section on ‘Steps to take when deciding whether to disclose information’ -
https://www.gov.uk/government/publications/working-with-representatives-guidance-for-dwp-staff
Thank you, Ros.
I am quite sure that some staff have no knowledge of ths document whatsoever.
Absolutely- even when parts of it are quoted back to them.
I know I’ve told this tale a million times before but I still chuckle over the time I was told ‘implicit consent only applies when the claimant is present’.
@1964, I was told similarly “implicit consent only applies when they are not present but have given explicit consent in writing”.