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DWP fails to meet Information Commissioner deadline for possible benefit related deaths

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Paul_Treloar_AgeUK
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Owen_Stevens - 11 March 2024 09:19 AM

https://www.theguardian.com/society/2024/mar/10/coroner-criticises-benefits-rules-after-vulnerable-claimants-death

https://www.bbc.co.uk/news/uk-england-leicestershire-68481692

It’s the details that are particularly chilling in this dreadful case.

“The DWP also failed to act on numerous requests, in light of the woman’s mental health risks, to communicate with her via her daughter. “This was a simple request and had been renewed by [the victim] during telephone calls and journal entries to the DWP,” the PFD report said. “The request which had been made in writing by [her] daughter sat in another DWP computer system for a period of four months but even when uploaded to the main DWP computer system was not acted upon.”

Instead, in the four weeks before she overdosed, the claimant received six communications from the DWP – two phone calls requesting detailed information, a universal credit online claimant journal log that she didn’t understand, and three separate letters which together increased the debt she owed the DWP by 75%.”

Owen_Stevens
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The Performance Review Team, mentioned in the PFD, appear to carry out reviews as part of DWP’s statistics gathering process: https://www.whatdotheyknow.com/request/performance_review_team#incoming-2599783

Owen_Stevens
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