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Forum Home  →  Discussion  →  Universal credit administration  →  Thread

ID Requirements - UC Change of Personal Details

Ryan Bradshaw
forum member

Leigh Day, Manchester

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Total Posts: 110

Joined: 17 June 2010

Hi all,

I have a severely disabled client who went to change his phone number via a call with UC.

He has been told that a new policy requires him to attend the jobcentre in person with 3 forms of ID in order to amend his personal details.

Think this is pretty clearly discriminatory but would like to know if this is a one off or if other people have seen similar/are aware of a change in policy leading to these sort of shenanigans.

Cheers,

Ryan

UB40
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Debt and Welfare Advice, Community Money Advice, Launceston

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Total Posts: 207

Joined: 29 April 2021

This looks like one of those instances where the telephony agent has a ” training need “.
The change of mobile no could always be done in the UC account. Home tab > Change of Circs. > Personal Details > Change Mobile No> Save.
I can’t imagine when managers are promoting ” reduced footfall ” in Jobcentres they would be happy with 100s of new face to face queries.

Ryan Bradshaw
forum member

Leigh Day, Manchester

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Total Posts: 110

Joined: 17 June 2010

My initial thoughts were along similar lines.

Through other channels I have had one other example with it being cited as ‘policy’ which is enough for me to take it up but be good to hear if anyone else has heard similar.