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Forum Home  →  Discussion  →  COVID-19: Benefit claims and administration  →  Thread

CAB “Help to Claim” service - do they have access to intepreters on the national line?

JPCHC
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Cardinal Hume Centre - Welfare Rights

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Total Posts: 147

Joined: 24 November 2014

Does anyone know whether you can get an interpreter if you call the CAB’s “Help to Claim” service? We are struggling with remote advice on making claims where English is a second language.  It’s usually just about manageable face-to-face but on the phone it’s a bit of a disaster! Thanks in advance

metahome
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Citizen's Advice Reading

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Yes… Citizens Advice Help to claim have ability to conference an interpreter from language line onto the call.

JPCHC
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Cardinal Hume Centre - Welfare Rights

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Total Posts: 147

Joined: 24 November 2014

That’s good to know - thanks!