This project researches the UK government’s use of automated decision-making and other data-driven technologies to manage and police access to UC and legacy benefits. We are studying how DWP and local authorities are relying on these technologies to make decisions about whether claimants are eligible for UC and other benefits and how much they are awarded…
We need your help with finding cases that illustrate how claimants are affected by automated benefits decision making. These would be:
1) cases where claimants have experienced significant and unpredictable reductions and fluctuations on their payments as a result of income calculations based on the monthly assessment period or errors in the Real Time Information feed; and
2) cases where claimants have been called for an Interview Under Caution or otherwise investigated for benefit fraud or error.