In the deposited UC guidance such as:
the reader is sometimes directed to see “spotlights” for more information. There is reference to a spotlight on ‘claims by phone’, one on ‘home visits’, and one on ‘Complex needs’.
These are apparently further snippets of guidance, viz Mr Neil Couling: “In addition, our staff have access to Spotlight products which highlight and focus on a particular area..”
There’s one on Post Office accounts supplied here in response to an FOI request:
but are they generally available anywhere?
They referred to Spotlights in the last session of our stakeholder meeting today - as I understood it they are internal guidance - so I guess you would need to do FOI request - but I can double check that
Thanks for the replies, I thought this might be a job for FOI requests. That could get a bit tedious though, and you never know when the document may have been updated or superseded.
This was prompted by the widely varying responses we get when trying to claim UC by telephone. It would be helpful to know what guidance the staff might be looking at sometimes.
I have emailed to ask if there is a reaason they are not in the public domain and if they could be put there…