A bit of a rant about phones

We share the pain, it feels like the majority of our week is spent on the phone on hold to either DWP or HMRC or Concentrix…... today we are informed that there is a specific Concentrix Intermediaries helpline number after spending a considerable amount of time on hold on the other number given on their letters…..

If we had the energy, we could scream…........

this, of course, will be relevant:

http://www.rightsnet.org.uk/forums/viewthread/10135/

the result being that the call centres are understaffed, since they are of course always going over the alloted time to deal with people who ring in, resulting in the long waits.

there are worse things than vivaldi, of course.  there was a medical agency i used to deal with and their muzak was wholly dire, too loud and i think too fast as well.. awful.  give me vivaldi any day…...