How to ensure clients understand our advice

I am putting together some training for colleagues at the advice centre on this topic. Our CAB runs a number of projects, so am planning on the training covering:

- advice delivered both remotely and F2F

- both verbal & written advice

- one-off advice and detailed casework

Does anyone have any suggestions as to what good advice - giving looks like? And / or resources that could help?

Many thanks for any suggestions.

That’s a long and relatively complex topic. Might be more helpful if you give us what you’ve got already, and then we can fill in any gaps 😊