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application to be an appointee
I hope someone can help me with the procedure for application to be a personal appointee for UC.
I am working with a couple and husband is diagnosed with dementia. Couple cannot use the internet. Mrs is already an appointee for PIP but I am aware that this doesnt work for UC and a separate application needs to be made. I assisted Mrs to report some changes to UC claim via telephone and asked that Mrs be referred to be an appointee. I was told that she needed to request this via .gov site. I accessed .gov whilst on the phone, and the information instructed to call UC helpline. I related this to operator who was at a loss. We eventually managed to get access to the UC journal and so I put a note on there only to get the same response. I cannot find any information on how to start the process (other than to call UC) so am going round in circles. I have referred this to our local partnership team but wondered if anyone could point me in the right direction of the guidance/application process. Thank you
Apply to become a Universal Credit appointee
“To speak to someone about becoming an appointee please call the Universal Credit helpline.” from .gov