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PIPS Claims where a claimant is unable or unwilling to make the initial call
I have a client who, by virtue of a mental health condition, is unable to get through the initial call, the client gets very angry and distressed and the PIPS people seem to just hang up.
Reg11(1) of the claims and payments Regs seem to indicate that a claim can be made in any of three ways, by phoneing the DWP, by the DWP phoning the claimant and in writing on a form but it also seems to say that the DM has some discretion about which method is used. It seems to fall short of placing a clear duty on the DWP to provide a form on request.
The DMG/Advice for DMs seems to say that unless someone is asssessed as needing an appointee then they must make the claim for themselves.
Can the DWP be compelled to just send out a form and if so under what legislation? I’d like to prepare a letter with the claimant to ask for a form and it would helpful if I could quote the legislation , if it exists
thanks