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PIP claim forms
We are experiencing lengthy delays from setting up claim over telephone and the form being received by customer. We book in appointments for 2 weeks ahead, ring to confirm form is there and 9 times of 10 it is not. Dept advise that the 4 weeks to complete and return will only start when they actually put it in the post, can we depend on this and why should it take 3 weeks to get the form out when the part completed by Dept is done as the information is provided by customer.
We are experiencing lengthy delays from setting up claim over telephone and the form being received by customer. We book in appointments for 2 weeks ahead, ring to confirm form is there and 9 times of 10 it is not. Dept advise that the 4 weeks to complete and return will only start when they actually put it in the post, can we depend on this and why should it take 3 weeks to get the form out when the part completed by Dept is done as the information is provided by customer.
Indeed. DWP are guiding 7-10 working days to receive the PIP2 form when you phone them… Assuming it takes the best part of a week to get the form back through the post and into DWP’s postroom… Doesn’t leave a huge amount of time to complete - especially if you need assistance to get it done.
I’ve called a couple of times to request an extension to the deadline and they have added an extra 2 weeks without argument so worth trying that if you’re cutting it fine.