Forum Home → Discussion → Other benefit issues → Thread
copy of DWP or Jobcentre Plus Customer Charter
I can no longer find the full booklet online, only this 1 page PDF file here http://www.dwp.gov.uk/docs/customer-charter-dwp.pdf
I am sure that I had seen the full version earlier on this. I think I might have accessed it through the address on the leaflet http://www.direct.gov.uk/DWPCharter, but this no longer seems to work.
Does anyone know where I can find it or does anyone have a hard copy of it (as it was in April/May this year?
Yes, I was wondering whether the customer charter has been scrapped or whether it has only become temporarily unavailable through the website move.
Whilst I think Tony’s is the real view, the DWPs perspective is somewhat different..
DWP Service Standards - http://www.dwp.gov.uk/docs/dwp1018.pdf
One can assume this is produced for those with less skills of concentration - http://www.dwp.gov.uk/docs/customer-charter-dwp.pdf
The second one is produced as a large poster for jobcentres, so people can read it while they’re waiting to be seen.
Thanks for posting that link, this was the document I had seen before.
I thought I had imagined the bit about DWP providing interpreters for those who cannot speak English and helping them with forms. A client’s recent appeal submission says that he has to be proactive and bring an interpreter with him every time he attends JC+, and his ES4 form has typed on it that he has ‘little understanding of English language’ & ‘advised them to get someone to help out to complete ES4’.
Thanks for posting that link, this was the document I had seen before.
I thought I had imagined the bit about DWP providing interpreters for those who cannot speak English and helping them with forms. A client’s recent appeal submission says that he has to be proactive and bring an interpreter with him every time he attends JC+, and his ES4 form has typed on it that he has ‘little understanding of English language’ & ‘advised them to get someone to help out to complete ES4’.
Does he really? I think not The DWP were successfully done in court under section 19 of the DDA for this sort of nonsense. See the link.
The relevant provisions covering this are now sections 29 and 31 of the Equality Act 2010. Race is a protected characteristic and includes nationality and ethnicity under section 9.
http://archive.disabilitynow.org.uk/search/z02_09_Se/eagle.shtml