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ESA APPEALS ADMINISTRATION JCP
Over the last few months i have had several appeals which JCP have claimed to have not have not been received ? the Benefit delivery centre is birkenhead which handle all the ESA appeals for my area of work St Helens , I hear on the grape vine that there is a growing backlog of appeals and a reduction of staff to compound the problem , as you well know no payment can be made to the appelant until their appeal has been acccepted and logged on the system , i have cases who are now into there 12th week without a payment and each time i ring up thats if i can get through i am given the same spiel , nothing logged yet try in a few days , i have on some cases repeatedly faxed over the original appeal letter and even this is not recieved when asked to speak to a manger i got a team supervisor who basically repeated what is said by the staff on the 0845 608 8503 number but in a more courteous way , what is going on ? when you ask to speak to a decision maker its we will send them an email for a 3 hour call back ? more like a 48 hour call back thats if your lucky and if they do actually ring back they will ring back when your out on visits despite giving them a window to ring you when you know you will be availble , they never leave a direct number to ring them back on so you have to ring the helpline again which is a virtual system lacking detail therefore you have to explain the whole scenario again which has you pulling your hair out , the amount of time spent doing this is having a major impact on my working day producing nothing ,
Has anyone else had the same experince has me who are in the merseyside area i would love to know and how they negate such problems .
God help was universal credit is introduced ?