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Stats on appeals success; breakdown between attending on the phone - vs- attending in person

Jo_Smith
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Citizens Advice Hillingdon

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I have now heard few times from various colleagues that attending in person gives client more chance of a successful outcome in a Tribunal appeal than attending on the phone.

But I cannot find any research or stats to check the veracity of such claims.

Are there any stats like that?

Paul_Treloar_AgeUK
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Information and advice resources - Age UK

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Few years old but can’t see why things would have changed that much.

Oral and paper tribunal appeals, and the online future”

The data show that some 48 percent of social security appeals were allowed, whereas the proportion of allowed paper appeals was 15 percent. As regards immigration appeals, some 50 percent of oral appeals were allowed compared with 29 percent of paper appeals. Looking at these data, it is apparent that appellants who opt for oral appeals experience higher success rates than those appellants whose appeals are determined on the papers.

Before they stopped producing them, you could look at the Quarterly Appeal Tribunal Statistics which showed similar patterns i.e. oral hearings about 50-60% success against paper hearings about 20%

Paul_Treloar_AgeUK
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Jo_Smith
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Citizens Advice Hillingdon

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Hi Paul, thank you for this but I was wondering whether there is a breakdown of people who do attend (so not “on paper”) but attend in person - vs - on the phone.

Paul_Treloar_AgeUK
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Sorry misread your post Jo, must be the sunshine.