Forum Home → Discussion → Disability benefits → Thread
DLA intermediaries line
I had to write an email of apology once!
There was no phone in the interview room I was using so I had to use a mobile I was unfamiliar with. I thought I’d shut down the call (how do you say “put down the receiver” for a mobile?) but I hadn’t and the telephony person heard me tell the client “don’t listen to them, they don’t know what they’re talking about” which, in the circumstances of that particular case, was true! Actually I was happy to apologise: it was unprofessional to say that to a client and I had got a wee bit impatient when she was trying to teach me how to suck eggs and that “normally you have to appeal within 28 days” when all I’d been phoning about was to clarify a few details on when decisions had been made.
Incidentally, the client won his appeal!
We just rang the intermediaries line and according to them, it is still up and running and they’ve heard nothing to suggest it is to be discontinued. Are you certain it’s going/gone? It seems to be working OK this morning anway.
I’ve just walked back in to the office at 5.35, I’ve a ton of things to do, not only ‘proper’ work but also trying to deal with the really frustrating pedantism of those who shall not be named, it’s peeing down and dark outside but your banter still made me smile.
Just used the Reps line and got through OK. Very helpful member of staff and problem solved!
On another matter, whats happened in Leigh? Sue gets back to the office at 5:35 but posts her message at 4:36. have you put your clocks forward to double summer time?
“So the line HAS gone…..................and John Birks and nevip are dating :)”
That is a scurrilous rumour. We are not dating, merely walking out together. Chaperoned of course.
Please stop…. I’m going to wet meself!
“So the line HAS gone…..................and John Birks and nevip are dating :)”
That is a scurrilous rumour. We are not dating, merely walking out together. Chaperoned of course.
No patty-fingers, if you please. The proprieties at all times. Hold on to your hats
“So the line HAS gone…..................and John Birks and nevip are dating :)”
That is a scurrilous rumour. We are not dating, merely walking out together. Chaperoned of course.
No patty-fingers, if you please. The proprieties at all times. Hold on to your hats
And you were posting this whislt Downton Abbey was on?
Good god man. Get a grip of yourself.
[On another matter, whats happened in Leigh? Sue gets back to the office at 5:35 but posts her message at 4:36. have you put your clocks forward to double summer time?
We’re ethereal in Leigh (posted at 09.11)
“So the line HAS gone…..................and John Birks and nevip are dating :)”
That is a scurrilous rumour. We are not dating, merely walking out together. Chaperoned of course.
No patty-fingers, if you please. The proprieties at all times. Hold on to your hats
And you were posting this whislt Downton Abbey was on?
Good god man. Get a grip of yourself.
A man that doesn’t listen to the Archers is clearly capable of anything, I’d be careful!
Just been on to DLA Reps line. Seems to be alive and kicking. Advisor knew nothing about line closing down. Is this a case of the Mark Twain Syndrome?
I’ve just been on the Reps line they took all of my details and said they will locate the file check my authority and call me back?? Too busy to argue today so I will ring them back and hope for a different person later.