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03456088545 - evidence for waiting times
10/10/16
ESA
Called at 4:45pm
Holding for 42 mins
Spoke to Sheffield service centre
11/10/16
8 mins
10:17 am
service centre not stated
11/10/16
11:28
8 minutes
Bridgend
11/10/2016
10.15
8.30 mins
St. Austell (who knew)
12/10
call start 9.49, waited 10 mins, Stratford
call start 10.58, waited 14, Coventry
[ Edited: 12 Oct 2016 at 11:14 am by Dan_Manville ]13/10/16
8.45am
12 minutes (I’d gone to make a cup of tea and missed it when they picked up)
Bridgend
13/10
10.32
17mins
Wolverhampton (!)
16.22
30 minutes
Gave up; it’s home time
13/10 approximately 11am
On hold for approximately ten minutes, phone answered by helpful gentleman, gave NiNO and was then cut off - no idea why.
phoned back and this time it took 13 minutes to be answered.
13/10 - 14.53 - on hold for 27 minutes - got through to Makerfield
14/10/16
9.38am
Call Centre did not give location
On hold for 17.08 minutes
Would not give me any information.
14/10/16
11.55
On hold 11 mins, and had to hang up. Did not get through.
14/10/16
12.50
Service centre n/k
On hold 21.39 minutes
Friday 14/10/2016
From 4:50pm to 5:00pm
Phone going to engaged tone- not possible to get through.
[IGNORE THIS- APPARENTLY CPAG PHONES ARE BROKEN- NOT DWP ONES… I’ll get my coat].
[ Edited: 14 Oct 2016 at 06:13 pm by Martin Williams ]14/10/2016
17.05. On hold for 55 minutes. Was so shocked when they eventually picked up that I didn’t get the contact centre.
To be fair I should know better - they have been bad on Friday evenings ever since I can remember.
17/10/16
2.32 pm
held for 18 minutes, got through to Sheffield