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Rent Arrears deductions from UC even tho there are no longer any arrears
working age cl with significant disabilities was moved into Social Housing in April 2023. No support was provided by Social Services to update cl’s UC account to reflect rent liability.
Rent arrears began to build and around the middle of July the cl received a message from UC stating they have been asked to make a deduction of £76/mth from their UC award to cover rent arrears. At this point UC also started to pay the HE to the LL.
Cl felt pressurised into paying the whole of the arrears to the LL at the end of July
LL was called and they said they had no knowledge of requesting the deduction ( tho they were receiving the £76) and cl was asked to call UC.
UC said they purely act on the instructions of DWP Debt Management and for cl to call them
DWP Debt Management stated that had no knowledge of the deduction and to contact UC
What is the process for getting deductions from benefits for rent arrears stopped when there are no-longer any arrears. Presumably the LL must contact the DWP Debt Management team? Is there a prescribed form they should use?
Many thanks for any insights