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3 July, 2020 Open access

Employment Minister confirms that claimants in England can now make appointment to see their work coach at a jobcentre if help can’t be given online or by phone

Written answer in parliament also confirms that work coaches will be calling all claimants 'as part of the individualised approach'

Employment Minister Mims Davies has confirmed that, from 1 July 2020, claimants can make an appointment to see their work coach at a jobcentre if they can’t get the help they want online or over the phone.

Responding yesterday to a written question on how many jobcentres will be open at their usual operating times from 6 July 2020 as the coronavirus (COVID-19) lockdown restrictions are eased, Ms Davies said -

'Jobcentres have remained open throughout, providing support to our most vulnerable customers. In line with the easing of restrictions in England, from 1 July, people will be able to make an appointment with their work coach if they can’t get the help they want online or over the phone. Work coaches, as part of the individualised approach, will be calling all claimants to engage with them. We will continue to be align with current guidance from Scotland and Wales.'

NB - the PCS Union said today however that the 'rush to open Jobcentres to the public risks compromising health and safety' and  that it has not agreed a health and safety risk assessment with DWP management.

Ms Davies' written answer is available from parliament.uk