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Responding to the COVID-19 outbreak


Organisations across the sector have been doing brilliant work at speed to shift from face-to-face delivery to telephone, email, video, chat and online ... and thousands of us have made the move to working at home and have found new ways of keeping our services going and keeping in touch.

We've also thought hard about how we can do more to help during the outbreak, and about what changes we might make to rightsnet and our other online services, and have been busy developing new resources as our contribution towards the sector's collective efforts.

In doing so however - and while we love technology and of course tech can play a really important role in how we all get through the next few weeks and months - we've been reminded that it's not technology that will save us, but people and community, and we've had this at the forefront of our minds when thinking of the extra or different things we might do to support you all in the astonishing work that you're doing.

Here are some of the new things we've been doing over recent months:

How you can help us

It's a cliche, but we are better together .. if you can, we'd love to get your help -

Oh .... and do check out our new Spotify playlist 😂

Keep in touch

We've always been about community, but of course it's now more important than ever for us all to keep in touch with one another ... 

If you need us, you can find us through our online casework support forums or via The Social. You can also find us on Twitter or contact us direct.

Looking for advice?

Check out the Coronavirus (COVID-19) help guides we've published to our advicelocal website

Find an adviser with our advicelocal search tool

Get casework support

If you're an adviser looking for casework support, check out our Coronavirus (COVID-19) discussion forums.