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Responding to the Covid-19 outbreak


Organisations across the sector have done such brilliant work at speed to shift from face-to-face delivery to telephone, email, video, chat and online ... and thousands of us have made the move to working at home and have found new ways of keeping our services going and keeping in touch.

Over the last year, we've also thought hard about what more we could do to help during the pandemic, and about what changes we might make to rightsnet and our other online services, and have been busy developing new resources as our contribution towards the sector's collective efforts.

In doing so however - and while we love technology and of course tech has played a really important role in how we've got through all of these weeks and months - we've been reminded that it's not technology that will save us, but people and community, and we've kept this at the forefront of our minds when thinking of the extra or different things we might do to support you all in the astonishing work that you've been doing.

We hope the changes we've made through the year have been helpful - for example, we opened up access to our daily Covid-related news and case law updates in order that they can be accessed by everyone, regardless of whether they have a rightsnet subscription, and launched a series of new Covid-19 casework support forums to help advisers respond to enquiries and to share their experience and expertise - and thank you so much for your continued support of the site. It's a cliche, but we are better together ... and we're really grateful for your help and feedback. We couldn't do it without you.

Keep in touch

We've always been about community, but of course it's now more important than ever for us all to keep in touch with one another ... 

If you need us, you can find us through our online casework support forums or via The Social. You can also find us on Twitter or contact us direct.

Looking for advice?

Check out the Coronavirus (Covid-19) help guides we've published to our advicelocal website

Find an adviser with our advicelocal search tool

Get casework support

If you're an adviser looking for casework support, check out our Coronavirus (Covid-19) discussion forums.