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Freelance Advice Officer (Freelance Adviser) – Health & Social Care

Organisation: Carers UK
4 to 6 hours per week
£20 per hour
Location: Remote/home-based
Deadline: 28 April, 2024

Carers UK is looking for an experienced information and advice professional with expert knowledge in community care and the health care system to join our team on a freelance basis, to support unpaid carers contacting our e-mail advice service.

This is an exciting and rewarding opportunity to help unpaid carers access expert information & advice whilst navigating health and social care systems.

About you

If yes, this could be the ideal role for you! We’re looking for an expert adviser with a flair for community care to join our team of freelance email advisers. This is a rewarding role where you will be equipping people with the information and advice they need to access care and support in their caring role.

About the role

The role will involve answering e-mails on community care issues that affect carers and their families, along with general carer enquiries. The enquiries range from general questions about the availability of support services for carers and the person they look after to more complicated enquiries about direct payments, charging for services, how health and social care services interact or challenging local authority decisions.

Applicants should have experience in advising on these subjects and have knowledge of legislation governing health and social care across the four nations of the UK, and how it affects carers.

There will also be occasional opportunities to support our work by reviewing information resources and factsheets and contributing your expertise and insight to our Policy and Public Affairs colleagues.

About us

At Carers UK, we are passionate about diversity and inclusion and offering equal opportunities. We positively and actively welcome applications from everyone. We strive for our staff group to reflect the beneficiary group that we serve.

This is an exciting time to join Carers UK in the lead-up to our 60th anniversary.

Carers UK is the leading national charity, supporting, advocating for and connecting unpaid carers across the UK. At Carers UK, we want a society that recognises, values and support carers. With over 6.5 million unpaid carers in the UK and 6,000 individuals becoming a carer every day the need to support them is growing and urgent. Unpaid carers save the country an estimated £530 million each day and are vital to the friends and family members they support, as well as to the wider community.

How to apply

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.

Personal statement (no more than 1 side of A4), CV and completed monitoring form should be emailed to recruitment@carersuk.org. The information on the diversity monitoring form will be treated as confidential and used for statistical purposes only.

To download the job description, diversity monitoring form and notes for applicants, please visit https://www.carersuk.org/about-us/working-for-carers-uk/vacancies/freelance-adviser/

Carers UK anonymises all applications before shortlisting. We reserve the right to appoint at any stage, should an outstanding candidate emerge. We may also carry out online and social media checks before a formal offer is made.



Address: 20 Great Dover Street

Email: recruitment@carersuk.org