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Longer average PIP clearance times
In response to a parliamentary written question last week, Work and Pensions Minister Justin Tomlinson said -
‘... in order to improve the customer journey, the Department has made some changes to the way in which it monitors Assessment Provider performance. These changes mean that Providers now have more time in which to complete assessments and return reports to the Department and also gives them greater flexibility to obtain further evidence to support claims: this therefore allows more time for scheduling appointments that better suit claimants and Assessment Providers, increases accuracy in assessments and reports and ensures opportunities for paper based reviews are maximised thereby reducing the demand for face-to-face appointments. Although these changes may see slightly longer average clearance times, they remain within expected levels.’