Forum Home → Discussion → Universal credit administration → Thread
UC knowledge management
Has anyone attempted to contact UC Knowledge Management?
I sent two comments to DWP Universal Credit Knowledge Management Feedback <UNIVERSALCREDIT.KNOWLEDGEMANAGEMENTFEEDBACK@DWP.GSI.GOV.UK>
- no reply, after weeks and weeks, just automated acknowledgement.
One was to query the fact that their UC pages say that UC has Permitted Work rules (then there is nothing on the page) and the other to raise the fact that the ‘backdating’ section of their pages is also…blank. Or rather it just says:
‘Backdating means allowing something to be taken into account from an earlier date. For example, a backdated increase to earnings means the increase is payable from an earlier date.’
The site is
https://about.universalcredit.service.gov.uk/kms/Pages/Universal_Credit_knowledge_base.htm
I haven’t had time to look out any other gaps.
They could of course just be building this site, but then why is it visible to users? Why do they neither reply nor do anything about the content?
Just wonderin’....
Hmmm…. UC…. Knowledge…. Management….
It’s a sort of complete contradiction in terms on all fronts really isn’t it?
Hmmm…. UC…. Knowledge…. Management….
It’s a sort of complete contradiction in terms on all fronts really isn’t it?
Oxymoronic paradox? Or are we saying just plain morons?
Sorry, don’t mean to be irreverent but just couldn’t help myself, apologies to Andrew.
I want a Bank Wizard please/
The idea of “managing” knowledge sounds a bit sinister to me. Isn’t it what the North Korean regime (and others, no doubt)does in order to ensure their citizens compliance?
The idea of “managing” knowledge sounds a bit sinister to me. Isn’t it what the North Korean regime (and others, no doubt)does in order to ensure their citizens compliance?
No! That requires competence and organisation.
‘Knowledege management’ is another of those consultant / management speak phrases that means ‘we don’t really know what we are doing / talking about (but it sounds clever)’. However it does produce a double points score in management speak Scrabble (other management speak games are available).
[ Edited: 12 Feb 2016 at 04:57 pm by shawn mach ]It’s even got it’s own wiki Knowledge management
‘Knowledege management’ is another of those consultant / management speak phrases that means ‘we don’t really know what we are doing / talking about (but it sounds clever)’. However it does produce a double points score in management bullshit speak Scrabble (other management bullshit speak games are available).
It might be misused as a term (even when not misspelt) but KM is a real discipline and, without it, the web and much else would be unusable. Managing knowledge in a way which enables it to be stored, structured and searched is a pretty important job using taxonomic, IT, analytical and many other skills.
Gareth (Chartered Information Scientist)
So on the whole, UC KM are not doing a bang-up ‘knowledge management’ job. Given the gaps in their information, and that….
They’re still “building” Universal Credit and that’s visible to users so why not a web page or two as well?
Enough of this bluster and nonsense.
“Information is not knowledge
knowledge is not wisdom
wisdom is not truth
truth is not beauty
beauty is not love
love is not music
music is the best
wisdom is the domain of the wiz
which is extinct
beauty is a French phonetic corruption
of a short cloth neck ornament
currently in resurgence”.
Frank Zappa – Packard Goose.
[ Edited: 12 Feb 2016 at 02:32 pm by nevip ]‘Knowledege management’ is another of those consultant / management speak phrases that means ‘we don’t really know what we are doing / talking about (but it sounds clever)’. However it does produce a double points score in management bullshit speak Scrabble (other management bullshit speak games are available).
It might be misused as a term (even when not misspelt) but KM is a real discipline and, without it, the web and much else would be unusable. Managing knowledge in a way which enables it to be stored, structured and searched is a pretty important job using taxonomic, IT, analytical and many other skills.
Gareth (Chartered Information Scientist)
I rest my case (& triple word score!).
I rest my case (& triple word score!).
Have you ever used an index - that’s knowledge management.
Knowledge is being aware that a tomato is a fruit.
Wisdom is not putting it in a fruit trifle.
I rest my case (& triple word score!).
Have you ever used an index - that’s knowledge management.
Knowledge is being aware that a tomato is a fruit.
Wisdom is not putting it in a fruit trifle.
ahhhh! this thread has become far to interlectual for a Friday afternoon [voice of Mr Gumby] “my brain hurts”
Hey! Guess what - they never replied! I guess they don’t know!
Absolutely unreasonable to only give them two assessment periods. They can barely process a single payment per person in that time and now you go wanting actual non-standard responses in some sort of unusual format (commonly known as “accurate” I believe). Tut.
RNID took a mere six months to responsd to a query from me because they’re “busy”!