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New DWP Customer Charter
Judging by some of the statements, this is aspirational.
Judging by some of the statements, this is aspirational.
...and bordering on dillusional!
We’ve been here before with the 1991 Framework Document. No further comment.
We’ve been here before with the 1991 Framework Document. No further comment.
Give them some credit - they’ve come up with a new name and a pretty (sickly) colour!
At least they are being consistent. It’s as believable as every other statement they issue.
‘Make more of our services available online, to use at a time that suits you’
- which we will force you to use whether it ‘suits you’ or not.