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Legal Aid - new manual and new online complaints process
The Legal Aid Agency (LAA) has published the new manual
http://www.justice.gov.uk/legal-aid/newslatest-updates/civil-news/new-legal-aid-manual-published
The LAA has also introduced a new online complaints process for providers
http://www.justice.gov.uk/legal-aid/newslatest-updates/civil-news/new-online-complaints-process-for-providers