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O/P - LA repeatedly say decision correct
at the back of my mind i recall a UtT decision in a case where a LA repeadedly advised claimant the HB decision was correct, despite claimants enquiries, although in practice it was wrong. At what point is it reasonable to accept the LA assurance despite doubts? In our case the LA have documented 4 specific enquiries yet still argue client could reasonably have known.
Could someone please jog my memeory - is their a decision on the repeated enquiry / re-assurance question?