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Short term benefit advances
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Welfare rights advisor - CPAG, London
Total Posts: 771
Joined: 16 June 2010
The DWP have now released their internal guidance on short term benefit advances.
The guidance is referred to in their Memo DMG 6/13 but was not publicly available.
You can see the guidance here:
https://www.whatdotheyknow.com/request/operational_guidance_concerning#incoming-379431
I have linked the documents to this post as well.
It should be useful to advisers as you can actually tell the JCP or contact centre advisor exactly what they are supposed to do. eg “Now you are supposed to say, that you will continue taking my claim details and return to the question of a short term advance at the end of a call- then you open the HOTT system to do that….” magic.
File Attachments
- Support in Contact Centres v1 4 dwp T753696.pdf (File Size: 48KB - Downloads: 3154)
- STBA Ben Ctr Chapter v1 4 dwp T753698 3.pdf (File Size: 165KB - Downloads: 4146)
- Support in JCs v1 4 DWP T753697.pdf (File Size: 33KB - Downloads: 5426)
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WRO - Dunedin Canmore Housing Association, Edinburgh
Total Posts: 44
Joined: 16 June 2010
DWP have also issued a response to issues raised by LA’s re SBTAs
[ Edited: 22 Apr 2013 at 01:59 pm by JimT ]File Attachments
- Responses to LA points.doc (File Size: 37KB - Downloads: 3345)
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Welfare benefits - Craven CAB, North Yorkshire
Total Posts: 1362
Joined: 16 June 2010
We are seeing people whose 12 months of c-ESA has expired, and who have never been assessed for ir-ESA so their benefit just stops and they have to get hold of an ESA3. Any thoughts on whether this should count as a “new claim” (or, a relevant “change of circumstances”), for the purpose of qualifying for a STBA?
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Deputy Manager, Reading Community Welfare Rights Unit
Total Posts: 1711
Joined: 16 June 2010
Last time it came up with us, contact centre refused to consider short term advance on basis it was neither…
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Sunderland West Advice Project
Total Posts: 1003
Joined: 22 June 2010
Why do they even bother in administering a benefit that nobody seems to want to process or allow?
Our LA wants proof that the claim for STBA has been refused before offering crisis or community support, and most claimants cant even get past the first 30 seconds of a phone call requesting a STBA. Ridiculous