Housing providers communicating welfare reform to tenants - live Q&A today 5 November

The Guardian Housing Network is hosting a live online Q&A looking at how housing providers can communicate with tenants more clearly on welfare reform changes? Welfare reform has brought changes to the benefits system that will affect many social tenants, and left the challenge of communicating these difficult messages to housing providers.

The number of ways that housing staff can communicate with residents has exploded, with different groups and demographics relying on different platforms to share information and get their voices heard. The old world of noticeboards and flyers has been replaced with text messages, email newsletters, social networks and online community hubs as landlords look to get their message across to tenants.

The Q&A will explore aspects such as which mediums are proving most successful, and which are being neglected? What are the common mistakes that housing providers make – and how can they be avoided?

Join their expert panel from 12pm on Monday 5 November to discuss communication, and share your tips or ask a question in advance now.

For the Q&A, see Live discussion: communications and resident engagement