Office manual for welfare benefits advisors

Good morning all!

I am part of a department within the local authority which is being outsourced later this month to the private sector. This outsourcing includes our customer service centre and our Revs & Bens team.

I am the only welfare benefits advisor in the department (having previosuly been TUPE’d over from the local CAB). I now need to draw up an office manual for my post for the outsourcing but an feeling overwhelmed as to where to start!

Are there any kindly souls who would be able to point my in the right direction as to where to find a template or is anyone able/willing to share their office manual with me? I would be eternally grateful!

Many thanks, Tracey

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I’ve emailed some info.

Your are a star Keith - many thanks!

Email just popped in my in-box. Looks like some good weekend reading!

Forward that to me would you Andy - Thanks.

Hi TD and Andyp4 - would be grateful if you could forward a copy to me in Blackburn with Darwen

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Sorry, but I forgot to subscribe to this thread so I hadn’t been aware of the interest in our manual until I received a gentle reminder from TD this morning! I will email a copy to Andyp4, SElahi and Altered Chaos.
Cheers
Keith

Ooo could someone forward a copy to me too - pretty please!!

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Thank you.

Andyp4 - 11 January 2012 02:00 PM

Thanks Keith, we’ve passed on a copy to Sister Chaos, oh and i’ve passed on a copy to the NHS Mental Health Trust i used to welf for.

Thanks Andy!

Could I have a copy please?

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thanks.