× Search rightsnet
Search options

Where

Benefit

Jurisdiction

Jurisdiction

From

to

Forum Home  →  Discussion  →  Universal credit administration  →  Thread

UC ratio of work coaches, case managers and decision makers to UC claimant households nationally

Andyp5 Citizens Advice Bridport & District
forum member

Citizens Advice Bridport & District

Send message

Total Posts: 1024

Joined: 9 January 2017

Andyp5 Citizens Advice Bridport & District
forum member

Citizens Advice Bridport & District

Send message

Total Posts: 1024

Joined: 9 January 2017

According to Zoe at Coventry CAB - ‘If I’ve read the numbers for November 2023 right, total UC claimants was 5,362,860, when there were 14,520 work coaches, 3,600 case managers and 1,900 decision makers. So rough case load of 370 claimants for each work coach; 1,490 for each case manager and 2,820 per DM’?

Andyp5 Citizens Advice Bridport & District
forum member

Citizens Advice Bridport & District

Send message

Total Posts: 1024

Joined: 9 January 2017

https://www.pcs.org.uk/news-events/news/dwp-mental-health-crisis-secretary-state-permanent-secretary-refuse-engage-pcs and https://www.civilserviceworld.com/professions/article/excl-dwp-civil-servants-describe-unbearable-workloads-amid-alltime-low-staffing-levels

Andrew Dutton
forum member

Welfare rights service - Derbyshire County Council

Send message

Total Posts: 1972

Joined: 12 October 2012

As part of a meeting a couple of weeks ago, I asked the DWP rep how the massive speeding-up of Move to UC and the introduction of the ‘Enhanced Support Journey’ can possibly be reconciled with the alleged recruitment crisis in the department.

I’ll share any reply.

shawn mach
Administrator

rightsnet.org.uk

Send message

Total Posts: 3809

Joined: 14 April 2010