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one claimant incapable of acting

Diogenes
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welfare benefits, citizens advice, sherwood & newark

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My cl is female, spanish, 2 children right to reside, partner british is in coma in hospital UC will not speak to her about her joint claim as partner cannot confirm he agrees, teh job centre staff where I am working have no idea how to get past this impasse,
any ideas please

UB40
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Debt and Welfare Advice, Community Money Advice, Launceston

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A DWP Visiting Officer will either need to attend the hospital or make a decision over the phone so that the partner becomes the appointee. I will have a look at my notes on this later.

Diogenes
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welfare benefits, citizens advice, sherwood & newark

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Thanks UB

juliem
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Macmillan welfare rights advisor - Barnsley MBC, Barnsley

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Hi Diogenes do you mot have a jobcentre link for dealing with vulnerable clients in positions like this? Our local one resolved a similar case I had.
.

BenjGlover
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Citizens Advice, North-East Derbyshire

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I had a similar situation to this. I was lucky in the regard that I spoke to the Job centre plus manager and explained the situation and they then spoke to the client and was able to continue. I appreciate this isnt always possible but it worked for me :)

Diogenes
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welfare benefits, citizens advice, sherwood & newark

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Thanks for replies, it is teh job centre who have come to me to find out what to do, they are at a total loss, the link on vulnerable clients would b ehelful please
Thanks

juliem
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Macmillan welfare rights advisor - Barnsley MBC, Barnsley

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I don’t know where we get the updates from any more as to who they are, but our local jobcentre has an Employer and Partnership manager who should be able to point you in the right direction.  There is a person in Barnsley jobcentre/DWP who deals with vulnerable people in these sort of extreme cases. There must be someone similar in your area, but there are so many staffing changes in JCP that all that local knowledge is lost.

Gareth Morgan
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ACSSL?

Jo_Smith
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Citizens Advice Hillingdon

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Hi, the Advance Customer Senior Support Lead (ACSSL) is normally very helpful in such matters, although they may need a short note from medical professional to confirm partner’s incapacity. DM me for ACCSL email address.