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DWP visiting team
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Citizens Advice Central & East Northants, Macmillan team
Total Posts: 24
Joined: 7 January 2014
Does anyone have the email address for visiting team referrals for Leics/ Northants area. Haven’t used it since before Covid and can’t find it! Thank you :)
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Debt and Welfare Advice, Community Money Advice, Launceston
Total Posts: 207
Joined: 29 April 2021
That’s news to me! When I was working within DWP referrals to Visiting were restricted and screened and had to made via the internal Visiting Service Referral Tool. Claimants had to be screened for the so called PV marker ( potentially violent ) which shows up in red on CIS Searchlight. Probably because Visiting Officers are involved in Benefit/Integrity and compliance checks.
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Senior welfare rights officer - Salford City Council Welfare Rights Service
Total Posts: 3138
Joined: 17 June 2010
Process has indeed been radically revised over the past year or two and you’ll now need to contact your local office and get a copy of the referral form. Visits restricted to vulnerable claimants and there’s a list available as to how that is defined. Only DWP could imagine that limiting HVs to vulnerable claimants would somehow reduce the number eligible.
Mike Hughes - 30 January 2023 10:31 AMProcess has indeed been radically revised over the past year or two and you’ll now need to contact your local office and get a copy of the referral form. Visits restricted to vulnerable claimants and there’s a list available as to how that is defined. Only DWP could imagine that limiting HVs to vulnerable claimants would somehow reduce the number eligible.
Does anyone have access to the list of who counts as vulnerable ? is it standardised across the department or would that be too much of an ask…..
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Citizens Advice Bridport & District
Total Posts: 1015
Joined: 9 January 2017
Digested read of what we were told i.e. to avoid the jargon.
We managed to get the visiting team direct email covering our area. Advised that its a vehicle for receiving referrals and subsequent allocations.
See attached generic referral form - we were told it can be used by CA staff and other agencies ‘trusted partners’?
File Attachments
- DWP_home_visiting_team_Partner_Referral_Form_v3_2.doc (File Size: 63KB - Downloads: 464)
Many many thanks. Now just to get the direct email for the regions we cover…..
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Citizens Advice Bridport & District
Total Posts: 1015
Joined: 9 January 2017
Maverick - 20 April 2023 07:18 AMMany many thanks. Now just to get the direct email for the regions we cover…..
These people may know - Welfare Rights Team (Supporting People Directorate) (Camden Council)
Thank you - will make a request to them as they will know for this area at least .
Our team is based in healthcare so cover a lot of DWP regions but if we follow enough trails will get there ..On a mission .....