× Search rightsnet
Search options

Where

Benefit

Jurisdiction

Jurisdiction

From

to

Forum Home  →  Discussion  →  Income support, JSA and tax credits  →  Thread

HMRC TC intermediaries line - not available?

 < 1 2

J Bathie
forum member

Family Finance Adviser, Money Advice Unit, Herts CC

Send message

Total Posts: 34

Joined: 9 January 2015

Charles - 12 January 2023 03:14 PM

Are you sure you are being put through to the intermediaries team, and not to the regular helpline?

Hi Charles

I rang the intermediaries’ number, got their answer phone message whilst holding, and they went through the security questions to ensure they had the TC689 logged online so I’m pretty certain I was speaking with the correct team.

(Apologies for late reply I was no longer requesting updates on this thread)

LITRG
forum member

Low Incomes Tax Reform Group

Send message

Total Posts: 107

Joined: 16 June 2010

J Bathie - 12 January 2023 02:24 PM

Just to let you know - when I called again today the agent on the intermediaries’ helpline read out a statement regarding knowingly giving false info could lead to a financial penalty.

This is the first time that has happened - and when I reflected this the member of staff (another new one to me)  just kept saying - oh it’s something we do.

Anyone else had this?

 

 

There is a tax credit consultation forum meeting next week, i’ll raise it to see if there has been a change and if so why.

LITRG