HMRC TC intermediaries line - not available?
Are you sure you are being put through to the intermediaries team, and not to the regular helpline?
I rang the intermediaries’ number, got their answer phone message whilst holding, and they went through the security questions to ensure they had the TC689 logged online so I’m pretty certain I was speaking with the correct team.
(Apologies for late reply I was no longer requesting updates on this thread)
Just to let you know - when I called again today the agent on the intermediaries’ helpline read out a statement regarding knowingly giving false info could lead to a financial penalty.
This is the first time that has happened - and when I reflected this the member of staff (another new one to me) just kept saying - oh it’s something we do.
Anyone else had this?
There is a tax credit consultation forum meeting next week, i’ll raise it to see if there has been a change and if so why.