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Forum Home  →  Discussion  →  Covid-19: Welfare benefit issues  →  Thread

UC refuse to re-assess when condition deteriorates

Ant
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Welfare rights service - Lancashire County Council

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Joined: 23 June 2010

Hello, My client has LCW , cond has worsened but work coach advises that they will not reassess. We’re going to take this up but wonder if others have seen anything similar.
Here’s what she has been advised after asking if they can direct her to or supply the instruction not to send cases for re assessment and if she will be paid arrears. Note neither question has been answered. She has been asking to be re- assessed sine at least September 2021. 

“Hello C , thank you for your message re WCA, & your worsening condition. As previously advised the dept is not currently undertaking WCA reviews due to the ongoing pandemic. If you feel your condition has worsened and you have medical evidence to support this, you could try to call the Centre for Health and Disability Assessments to see what they advise. At this time, I am unable to refer your case for re-assessment. As you can imagine,  we have an unprecedented amount of work at the moment, across all depts, due to the ongoing pandemic. The telephone number for The Centre for Health and Disability Assessments (CHDA) is 08002888777. Please be aware that they are also extremely busy at the moment.”

[ Edited: 13 Jan 2022 at 03:01 pm by Ant ]
Daphne
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I’m going to send that up via stakeholders - they can’t refuse to carry out a supersession!

Paul_Treloar_AgeUK
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Information and advice resources - Age UK

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We had a similar case before Christmas whereby someone who had reached SPA was being refused another WCA on the basis that he’d previously been found not to have LCW back un 2012 and that decision still maintained. Unfortunately I don’t know how that one was resolved following our advice that this was nonsense. He was part of MAC hence the UC claim by the way.

Ant
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Welfare rights service - Lancashire County Council

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We raised this issue with the local partnership manager who has advised that they will carry out the supersession if our customer can provide evidence of the deterioration. Sounds more sensible, a bit like ESA and needing evidence of significant worsening…
We’ll be interested to see how DWP respond, thanks Daphne

CA Adviser
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Citizens Advice Calderdale, West Yorkshire

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We have a client who is obtaining medical evidence that she has LCWRA and has requested a supersession. She has had LCW on UC for at least 4-5 years and has not apparently undergone a reassessment in that time. In 2017 she had a life-changing stroke and is wheel-chair bound with a live in carer. She has reported this to her work coach at least three times, and asked for reassessment but no new WCA has ever been carried out.