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Uploading documents to verify private tenants housing costs for new UC claims
I’ve had one (I didn’t realise it was at the time). Client was asked to take a picture of himself outside the accommodation as well as other paperwork…
I’ve had one (I didn’t realise it was at the time). Client was asked to take a picture of himself outside the accommodation as well as other paperwork…
I would imagine CPAG’s EWS would be very interested!!!
By the way thanks!!!
From our Partnership Manager.
‘The process for verifying housing costs in the private rented sector has changed as a result of Covid.
Pre Covid, we saw the customer face to face and verified housing costs with the documents they brought into the Jobcentre.
During Covid we used Trust and protect and asked customers to tell us what their housing was
As face to face interventions continue to be limited, we have now introduced a facility for customers to upload information on their private rented sector housing costs onto their Universal Credit account. If customers are not able to upload information on their housing costs then we will call them. If the customer is not able to upload the information after the conversation, the customer will be given a postal address and asked to send the information by post’.
Client was asked to take a picture of himself outside the accommodation
That is just bizarre.