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Forum Home  →  Discussion  →  Benefits for older people  →  Thread

Mixed age couples - PC gatekeeping

Rebecca Lough
forum member

Welfare Rights, Greenwich Council

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Total Posts: 56

Joined: 23 November 2018

Hello,

Has anyone else experienced/heard of PC gatekeeping around mixed age couples? Got a mixed age couple who are in receipt of HB and PC is refusing to take the claim, never mind making a formal refusal decision. We suspect it’s a ‘computer says no’ moment, but any tips would be welcomed to get PC to take the claim (aside from formal complaint processes).

Thanks

tbidmead
forum member

WRAMAS - Bristol City Council

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Total Posts: 306

Joined: 7 January 2013

Assuming the gatekeeping is taking place over the phone, perhaps a written application with cover letter may do the trick?