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Forum Home  →  Discussion  →  Disability benefits  →  Thread

Capita seeks to reverse ‘reputational damage’ after death of claimant

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Peter Turville
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Stainsby
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“Capita also stands by its employee’s assessment of Ms Smith, describing it as “fit for purpose, accurate and medically justified” and says the family’s claim is therefore “without merit”.

The report cannot have been that accurate given that the report was grossly at odds with Tribunal’s decision

Another case of a claimant being a “lying bitch”?

Vonny
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What reputation?

Jon (CHDCA)
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When the original damages decision was reported in February, Capita said “Our full response to the claim was not considered by the Court as a result of a procedural issue .... We have asked the Court to investigate…”.
https://www.bbc.co.uk/news/uk-england-shropshire-47324221

So it seems the “procedural issue” that prevented their full response being considered was ... they never sent one?

Similar to this Atos case, you lose every case you don’t defend:
https://www.rightsnet.org.uk/Forums/viewthread/12242/

BC Welfare Rights
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Interesting that both Capita and Atos say that they didn’t defend the claims because they were effectively ‘lost in the post.’

Now, what happens when a claimant says that..?

Elliot Kent
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I would have thought that the Court would be singularly unimpressed by an argument that the proceedings were ignored because of some internal administrative error. As above, it has a great irony considering how many PIP claimants have their claims summarily refused despite their claims to have not received letters etc.

That said, if - as I somewhat suspect is the case here - there was never really any strong legal basis for the claim in terms of Capita having actually done something actionable in law, the Court might well be prepared to set this aside.

neilbateman
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This strikes me as poor judgement by Capita, but they do not appear to be a company which demonstrates meaningful insight into its inability to do things properly.  They have a notable record of service failures across the public sector.

They could have quietly let the matter lie, instead they have now given the issue the oxygen of publicity and in the process have revealed to the world that their internal administrative processes are so efficient that they managed to mislay documents relating to legal proceedings against them.

Nice one Capita!

Peter Turville
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neilbateman - 07 August 2019 10:06 AM

This strikes me as poor judgement by Capita, but they do not appear to be a company which demonstrates meaningful insight into its inability to do things properly.  They have a notable record of service failures across the public sector.

They could have quietly let the matter lie, instead they have now given the issue the oxygen of publicity and in the process have revealed to the world that their internal administrative processes are so efficient that they managed to mislay documents relating to legal proceedings against them.

Nice one Capita!

Perhaps they consider it a positive marketing point when negotiating future public sector contracts? Just think, for example, of the HB delivery contracts they hold and how frequently they lose / mislay documents sent to them etc. but still retain those contracts.

CHAC Adviser
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I wonder if any of these organisations have considered doing their job properly, transparently and with due regard for the complex nature the issues that many of the people referred to them have to cope with as a method of controlling their image and reputation?

ClairemHodgson
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capita, if they didn’t put a defence in (as appears to be the case) will have to get over the Denton criteria = which they will struggle with after this time…

neilbateman
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ClairemHodgson - 07 August 2019 01:06 PM

capita, if they didn’t put a defence in (as appears to be the case) will have to get over the Denton criteria = which they will struggle with after this time…

Perhaps even more reason why they should just have quietly paid up and left it alone?

ClairemHodgson
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neilbateman - 07 August 2019 04:43 PM
ClairemHodgson - 07 August 2019 01:06 PM

capita, if they didn’t put a defence in (as appears to be the case) will have to get over the Denton criteria = which they will struggle with after this time…

Perhaps even more reason why they should just have quietly paid up and left it alone?

you’d think

sadly, experience shows that DDJ’s and DJ’s in local county courts let D’s off with stuff that really they shouldn’t.

shawn mach
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Paul_Treloar_AgeUK
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Capita has now decided not to contest the judgement and has apologised “for any additional distress”.

How very kind of them to regret causing any additional stress….words fail me, or at least words that I can post on here.

neilbateman
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Looks like Capita needs to do a bit of work on its reputation among its staff:  https://www.indeed.co.uk/cmp/Capita-PLC/reviews?fjobtitle=Disability+Assessor

Deeply worrying comments and some surprisingly similar five star ratings.

wbamic
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neilbateman - 09 August 2019 11:44 AM

Looks like Capita needs to do a bit of work on its reputation among its staff:  https://www.indeed.co.uk/cmp/Capita-PLC/reviews?fjobtitle=Disability+Assessor

Deeply worrying comments and some surprisingly similar five star ratings.

 


Wow.  I didn’t realise the ‘audit’ process was as wide spread as the comments make out.  Almost makes me feel sorry for the Capita staff.