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Forum Home  →  Discussion  →  Conditionality and sanctions  →  Thread

Refusal to change job coach or re-refer for WCA

 

a_van_boost
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Welfare Rights Caseworker, Island Advice Centre, London

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Total Posts: 14

Joined: 31 August 2017

If anyone could have a read through my attached complaint + the response I’ve just received it would be appreciated…I’m actually astonished.


Client’s spouse died last year (already has multiple health issues), declared fit for work on WCA, then advised she had asked “too late” to challenge the decision by job coach (client is not computer competent so didn’t see the decision notice in time, was only two weeks outside the 1 month deadline).

Now been subjected to work search requirements which the client has stated to the JC that she cannot cope with. Also had a report from her GP stating directly that they are concerned that the work search is leading to a deterioration in her health. Still no adjustment to her requirements or a referral for a new WCA, with the job coach stating “the best way to get over the death of your husband is to go back to work.” Obviously cant check the validity of this but the client has stated repeatedly that she finds her JC intimidating and seems consistent and genuine.

Obviously I’m going to escalate this to a second stage but anyone know anything else I can do which may be quicker or more effective? All I wanted to resolve the issue was a new WCA and a new work coach. They have refused to give her a new job coach despite the fact she’s clearly stated she feels uncomfortable meeting him and been highly evasive over the new assessment referral.

     

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ClairemHodgson
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Solicitor, SC Law, Harrow

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if she was married for 45 years prior to husband’s death, she must be in her 60’s and would,apart from the pension date change, not have to worry about it at all….

presumably her mental health and other issues are evidenced in the gp notes/records?

equality act provisions may assist?

and late appeal from the WCA result…..good grounds for late late, one would have thought,

     
Mr Finch
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Benefits Adviser, Isle of Wight CAB

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Joined: 4 March 2011

Although it’s dealt with extremely concisely, I read their reply as confirming that they have refused to revise. Therefore the decision should now be appealable.