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problems reporting self-employed earnings

Peter Turville
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Welfare rights worker - Oxford Community Work Agency

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Total Posts: 1618

Joined: 18 June 2010

following on from my post at

Is anyone else coming across clients who are having regular problems reporting self-employed earnings on time due to apparent IT problems with their UC account?

Our concern is that this may not be a problem specific to our clients UC account but a systemic problem faced by many self-employed UC claimants.

In our clients case nearly every month he has to request the specialist self-employed work coach at the Jobcentre to put a ‘report your earnings and expenses’ ToDo onto the account (it does not appear automatically on the last day of the AP). It appears the work coach is having to use a ‘work around’ to overcome a glitch in the IT. This means client is frequently a few days late reporting earnings. In some APs this means no earnings are taken into account in that AP’s payment but two months reported earnings are then taken into account in the next AP.

It gets worse. In AP’s were no earnings are taken into account due to late reporting UC is generating an overpayment because “the payments that were paid to you did not take account the earnings that you had reported”. DWP accept their error - but then start recovering the o/p AND take those same earnings into account (without deduction for allowable expenses) in the next AP (in addition to the earnings reported for that AP) = ‘double whammy’!

[ Edited: 31 May 2019 at 02:05 pm by Peter Turville ]