Forum Home → Discussion → Universal credit administration → Thread
Libraries and universal credit
Came across this from CILIP (the library and information association) .. it’s their submission to the UN Special Rapporteur on extreme poverty and human rights Professor Philip Alston who is visiting the UK on a fact-finding mission in November ...
Includes -
The UC application process for people who have a good level of digital skills has been estimated to take over an hour. Many public libraries are now limiting their free broadband internet access to just 30 minutes a day. This is down from a norm of 2 hours of free access a day in 2000.
An extension of this time can be given at the library’s discretion but only within the resources available. Supported access, often required by claimants of UC, is limited to staff time. The numbers of professional staff in public libraries and other staff able to offer this support has been falling steadily since 2010.