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Forum Home  →  Discussion  →  Universal credit administration  →  Thread

DWP offices Xmas and New Year arrangements

clive
forum member

Newcastle Council Welfare Rights

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Total Posts: 122

Joined: 22 June 2010

We’ve probably all had the coms from DWP about the Xmas and New Year opening times and payment arrangements, which assure people:
“Universal Credit customers will receive their December payment within their usual 7-day payment period.
Payments will not be delayed due to the Christmas and New Year public holidays.”

But isn’t that for existing awards? If someone claims UC now, wouldn’t they have the ‘normal’ (6 plus weeks) delay in payment?

Cheers
Clive

Daphne
Administrator

rightsnet writer / editor

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Total Posts: 3553

Joined: 14 March 2014

Yes because that’s not a delay - that’s an on-time payment under the rules as they are now!